TERMS & CONDITIONS
CUSTOMER CARE
We put you, the customer, first: Your concerns are taken seriously, with the appropriate sense of urgency and attention.
We treat all customers with respect and professionalism, and we understand that each customer is unique and may have different needs and expectations; therefore, we listen attentively and show understanding when coming to a resolution to meet the needs of the customer.
Although we have a no return or exchange policy, we are committed to customer satisfaction and providing the appropriate solutions.
If you have any questions or concerns about our store policies; please send an email with your concerns to mytriollc@gmail. Provide your full name, telephone and email address to ensure an immediate response.
We are here to ensure that your experience with My Trio is nothing less than exceptional.
Thank you for choosing My Trio LLC for your skincare needs.
PRIVACY & SAFETY
My Trio LLC has desinged this policy to be consistent with the following principles:
We may collect information from you in a variety of ways, such as when you (a) create an onine account, (b) make a purchase, (c) contact us or provide feedback or (d) subscribe.
This information may include but is not limited to your name, email address, phone number, email address, payment information and your geographic location.
DAMAGED AND DEFECTIVE ITEMS
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Quality Assurance: We take great pride in ensuring that our products reach you in perfect condition. In the event that you receive a damaged or defective item, please contact us within 7-days of receiving your order via email at mytriollc@gmail.com.
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Replacement or Refund: We will gladly replace any damaged or defective items that you may have received at no additional cost to you; however, there is a No Refund Policy.
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Cancellations or Order Modifications: Once your order is placed and if you wish to cancel or modify your order, please get in touch with us as soon as possible within 4 hours as all orders are made to order. Once your order has been made or shipped, we cannot change or cancel it.
PAYMENT METHODS
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Credit / Debit Cards
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Apple Pay
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CashApp
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Zelle
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Cash On Delivery